Support & FAQ

Note Genie AI doesn't just transcribe; it curates. Our proprietary AI pipeline identifies key themes, action items, and speaker patterns, presenting your notes with professional hierarchy and structured summaries.

Yes. You can upload MP3, WAV, M4A, MP4, and MOV files directly. We process the audio track automatically -- even from video files.

We offer industry-specific templates: General Meeting, Sales (standard, Sandler, MEDDPICC), Medical Visit, Lecture Notes, Legal Consultation, Interview, Brainstorm, Stand Up, Q&A, Demo, Customer Success, Project Kick-Off, Retrospective, and 1-on-1.

No. Your recordings are your intellectual property. We do not use your data to train models. All processing is done via private API calls that do not retain data.

You can export summaries as text, copy them to clipboard, share via link, or download the original audio -- all from the Share tab on any recording.

You'll see a notification when you reach your limit. You can upgrade your plan anytime to get more AI processing minutes. Your recordings are still saved -- they just won't be processed until you upgrade or your limit resets next month.

Yes. We provide discounts for verified students, educators, and registered non-profits. Contact support@notegenie.org with your credentials.

Yes. Subscriptions are managed through the App Store (iOS) or Google Play (Android). You can cancel anytime with no penalties or hidden fees.